You can influence how people react when something goes wrong by the way you communicate with them. Here are some lessons I learnt from my train driver during a recent delayed train journey.
Stories about communication
How can people who hate self promotion let others know about our work in a way that is authentic to us and doesn’t turn us into human spam? (350 words) I’m not big on self-promotion. Since I was a kid I hated being praised publicly in class by my teacher or singled out for great […]